Frequently Asked Questions
Straight answers about our supports, funding and how to get started. Can’t see your question? Call 0493 376 525 — a real person answers.
Getting started
How do I get started with Better Care Living? Call 0493 376 525 or tap Request Support. We listen, check what your plan covers, and arrange a meet-and-greet — then support begins promptly where capacity allows.
We respond to every enquiry within one business day, and in-home supports often begin within days where capacity allows.
Brisbane, Ipswich, Logan, Gold Coast, Moreton Bay, the Sunshine Coast and the Redlands — at home and in the community.
Yes. We match workers to your needs, culture, interests and goals — and if someone isn’t the right fit, tell us and we’ll change them. No awkwardness.
It’s easier than you think. Check the notice period in your current service agreement, and we’ll manage the transition with you — information, supports and start dates — so nothing falls through the gaps.
NDIS funding and plans
All of them — agency-managed (NDIA), plan-managed and self-managed participants are welcome.
Commonly Core supports (daily life and community participation) and Capacity Building, including Psychosocial Recovery Coaching. We confirm exactly what your plan covers in the first call.
Yes — a plain-English agreement setting out your supports, prices in line with the NDIS Pricing Arrangements, and how to change or end services. Nothing starts until you’re comfortable with it.
We follow the NDIS short-notice cancellation rules, set out clearly in your service agreement — and we always try flexibility first. Life happens; just call us.
Both help you navigate your NDIS plan; a psychosocial recovery coach adds mental-health-specific, recovery-focused coaching. The NDIS generally funds one or the other — we’ll help you work out which fits you best.
Mental health and psychosocial support
Schizophrenia, schizoaffective disorder, bipolar disorder, depression, anxiety and panic, OCD, PTSD and complex trauma, borderline personality disorder, psychosis, hoarding disorder, dual diagnosis and related conditions.
Yes — we put supports in place from day one home, when the first weeks matter most, working alongside your treating team.
Yes — experienced, non-judgemental support delivered respectfully within clinical and legal frameworks.
Supported living and accommodation
SIL is ongoing support where you live; STA is a short planned stay, often for respite; MTA is a supported home for the in-between months while a longer-term option is arranged.
Yes — it’s one of our genuine strengths. Our supported living staff understand mental health, backed by our nurse-led clinical team.
Compatibility first — who you live with matters as much as where. We arrange visits before decisions and plan every transition step by step with you, your family and your coordinator.
Aged care at home
The Support at Home program replaced Home Care Packages on 1 November 2025. Call My Aged Care on 1800 200 422 for a single assessment; if approved, you receive one of eight funding classifications. Entry-level help continues under the Commonwealth Home Support Programme until at least July 2027.
Yes — through our established partnership with a registered Support at Home provider, your funding can go toward BCL’s services, alongside private and DVA options.
Government-subsidised services are charged within the official capped prices, and private care is quoted clearly in writing before support begins — no hidden fees.
Yes — private, fee-for-service care can begin promptly where capacity allows, and we’ll help you navigate the assessment in parallel.
Quality, safety and trust
Every worker holds NDIS Worker Screening clearance, staff supporting children hold a Queensland Blue Card, our nurses are AHPRA-registered, and everyone works under ongoing training, supervision and clinical governance.
We welcome them and act on them — contact our Director first on 0493 376 525. You can also raise concerns with the NDIS Quality and Safeguards Commission (1800 035 544) or, for aged care, the Aged Care Quality and Safety Commission (1800 951 822).
Yes — handled under our Privacy Policy and never sold. We share information only with your consent, for your care, or where the law requires it.
Yes — culturally safe, inclusive practice is one of our core values, and we match workers with culture, language and communication in mind wherever possible.